Neuroinclusive Retail Spaces
Course summary
Amaze’s Creating Inclusive Retail Spaces program helps organisations make their shops and workplaces more welcoming for everyone. Through practical, evidence-based sessions, teams build confidence with
neurodiversity concepts, language and differences across sensory and information processing, and communication to support both customers and employees.
| Course type | Neuroinclusive Environments |
|---|---|
| Duration | 2 hour (session 1), or 4 hour (Session 1 + 2) |
| Cost | From $2,450 (Session 1) or from $4,500 (Session 1 + 2) |
| Course delivery | Your choice of online or in-person training |
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Learning outcomes
Session 1: Foundations – The Customer Experience
You’ll learn how to:
- understand the way different neurotypes experience the retail environment
- recognise and challenge assumptions about customers and team members
- understand sensory processing, information processing and communication
- identify and respond respectfully to signs of distress and overwhelm
- apply practical steps to make retail environments welcoming and inclusive for neurodivergent
people.
Session 2: Deeper Dive – Supporting Neurodivergent Employees
(For participants who have completed session 1)
You’ll learn how to:
- communicate in ways that support clarity, shared understanding and different communication needs
- understand masking and how it affects employee wellbeing and workplace culture
- support executive function (planning, prioritising, shifting tasks) and different working styles
- adapt communication across written, visual, and verbal formats
- manage workplace change in ways that support regulation and minimise stress
- build an inclusive team culture through the core principals of transparency, clarity, and flexibility
- use practical inclusion tools for everyday management, including task-setting and performance conversations
- strengthen a workplace culture that recognises and develops neurodivergent strengths.
Who should attend
- Session 1: front-of-house and customer-facing employees
- Session 2: Retail managers, team leaders, People & Culture professionals.
How to enquire about this course
Use the following form and when asked which training option are you interested in, select Neuroinclusive Retail Spaces.
Register your interest in Amaze training
